{"id":51325,"date":"2026-05-07T17:04:18","date_gmt":"2026-05-07T17:04:18","guid":{"rendered":"https:\/\/coderplace.net\/woo\/WCM02\/WCM02046\/?page_id=15"},"modified":"2026-05-08T14:20:15","modified_gmt":"2026-05-08T14:20:15","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/jeromevelo.fr\/en\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51325\" class=\"elementor elementor-51325\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af94406 e-flex e-con-boxed e-con e-parent\" data-id=\"af94406\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-d873307 elementor-widget elementor-widget-html\" data-id=\"d873307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n:root{\r\n    --porto-blue:#0A3D62;\r\n    --porto-orange:#FF6B35;\r\n    --porto-light:#f7f9fc;\r\n    --porto-text:#444;\r\n}\r\n\r\n.jv-return-container{\r\n    max-width:1000px;\r\n    margin:50px auto;\r\n    padding:45px;\r\n    background:#fff;\r\n    border-radius:14px;\r\n    box-shadow:0 10px 35px rgba(0,0,0,0.06);\r\n    font-family:'Poppins',Arial,sans-serif;\r\n    color:var(--porto-text);\r\n    line-height:1.8;\r\n}\r\n\r\n.jv-return-container h1{\r\n    color:var(--porto-blue);\r\n    font-size:34px;\r\n    margin-bottom:20px;\r\n    font-weight:700;\r\n}\r\n\r\n.jv-return-container h2{\r\n    color:var(--porto-orange);\r\n    margin-top:35px;\r\n    margin-bottom:15px;\r\n    font-size:24px;\r\n    font-weight:600;\r\n}\r\n\r\n.jv-return-container p{\r\n    margin-bottom:15px;\r\n    font-size:15px;\r\n}\r\n\r\n.jv-box{\r\n    background:var(--porto-light);\r\n    border-left:5px solid var(--porto-orange);\r\n    padding:20px;\r\n    border-radius:8px;\r\n    margin:25px 0;\r\n}\r\n\r\n.jv-return-container ul{\r\n    padding-left:20px;\r\n}\r\n\r\n.jv-return-container li{\r\n    margin-bottom:10px;\r\n}\r\n\r\n.jv-footer{\r\n    margin-top:40px;\r\n    padding-top:20px;\r\n    border-top:1px solid #eee;\r\n    color:#777;\r\n    font-size:14px;\r\n}\r\n\r\n.jv-badge-30{\r\n    display: inline-block;\r\n    background: var(--porto-blue);\r\n    color: white;\r\n    padding: 5px 15px;\r\n    border-radius: 50px;\r\n    font-weight: bold;\r\n    margin-bottom: 10px;\r\n}\r\n\r\n@media(max-width:768px){\r\n    .jv-return-container{\r\n        padding:25px;\r\n        margin:20px;\r\n    }\r\n    .jv-return-container h1{\r\n        font-size:28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"jv-return-container\">\r\n\r\n    <div class=\"jv-badge-30\">AVANTAGE CLIENT : 30 JOURS<\/div>\r\n    <h1>Politique de retour & remboursement<\/h1>\r\n\r\n    <div class=\"jv-box\">\r\n        <p>\r\n            Chez <strong>Jerome V\u00e9lo<\/strong>, nous nous engageons sur la qualit\u00e9 de notre mat\u00e9riel. Que vous ayez command\u00e9 un v\u00e9lo \u00e9lectrique, un \u00e9quipement de fitness ou une machine de motoculture, nous proposons une politique de retour simplifi\u00e9e pour vous permettre d'acheter en toute s\u00e9r\u00e9nit\u00e9.\r\n        <\/p>\r\n    <\/div>\r\n\r\n    <h2>D\u00e9lai de r\u00e9tractation \u00e9tendu<\/h2>\r\n    <p>\r\n        Nous allons au-del\u00e0 de la r\u00e9glementation l\u00e9gale : vous disposez d\u2019un d\u00e9lai de <strong>30 jours calendaires apr\u00e8s r\u00e9ception de votre commande<\/strong> pour changer d'avis et effectuer une demande de retour.\r\n    <\/p>\r\n\r\n    <h2>Retours & Frais de transport<\/h2>\r\n    <p><strong>Pour les colis standards (Accessoires, petits \u00e9quipements) :<\/strong><\/p>\r\n    <p>Les retours sont gratuits. Apr\u00e8s validation, une \u00e9tiquette pr\u00e9pay\u00e9e vous est envoy\u00e9e par email.<\/p>\r\n    \r\n    <p><strong>Pour les produits volumineux (V\u00e9los, Tondeuses, Tracteurs) :<\/strong><\/p>\r\n    <p>Pour le mat\u00e9riel ne pouvant pas \u00eatre d\u00e9pos\u00e9 en bureau de poste, notre service logistique mandatera un transporteur sp\u00e9cialis\u00e9 pour un enl\u00e8vement \u00e0 votre domicile. <\/p>\r\n\r\n    <div class=\"jv-box\">\r\n        <p>\u26a0\ufe0f <strong>Important :<\/strong> Si vous attendez une \u00e9tiquette ou une confirmation par email, pensez \u00e0 v\u00e9rifier votre dossier <strong>Spams \/ Courriers ind\u00e9sirables<\/strong>.<\/p>\r\n    <\/div>\r\n\r\n    <h2>Proc\u00e9dure de retour<\/h2>\r\n    <p>Avant tout renvoi, vous devez imp\u00e9rativement d\u00e9clarer votre retour aupr\u00e8s de notre service client :<\/p>\r\n\r\n    <div class=\"jv-box\">\r\n        <p><strong>Email :<\/strong> contact@jeromevelo.fr<\/p>\r\n        <p><strong>Objet :<\/strong> Retour Commande [Votre N\u00b0 de commande \u00e0 5 chiffres]<\/p>\r\n        <p><strong>T\u00e9l\u00e9phone :<\/strong> +33 7 56 86 79 61<\/p>\r\n    <\/div>\r\n\r\n    <p>Une fois votre demande valid\u00e9e :<\/p>\r\n    <ul>\r\n        <li>Vous recevez vos instructions et\/ou \u00e9tiquette par email.<\/li>\r\n        <li>Vous pr\u00e9parez le colis avec le produit dans son \u00e9tat d'origine.<\/li>\r\n        <li>Le remboursement est d\u00e9clench\u00e9 apr\u00e8s inspection technique dans nos entrep\u00f4ts.<\/li>\r\n    <\/ul>\r\n\r\n    <h2>Conditions imp\u00e9ratives de remboursement<\/h2>\r\n    <p>Pour \u00eatre \u00e9ligible \u00e0 un remboursement int\u00e9gral, le produit doit \u00eatre :<\/p>\r\n    <ul>\r\n        <li><strong>\u00c9tat neuf :<\/strong> non utilis\u00e9 (le compteur des v\u00e9los doit afficher 0 km).<\/li>\r\n        <li><strong>Complet :<\/strong> avec tous les accessoires, notices et batteries.<\/li>\r\n        <li><strong>Emballage d'origine :<\/strong> indispensable pour garantir la protection durant le transport retour.<\/li>\r\n    <\/ul>\r\n\r\n    <h2>Remboursement<\/h2>\r\n    <p>\r\n        Le remboursement est effectu\u00e9 sur le mode de paiement initial (Carte Bancaire ou Virement). \r\n        Le d\u00e9lai de traitement est de <strong>14 jours maximum<\/strong> apr\u00e8s la r\u00e9ception et la validation technique du produit retourn\u00e9.\r\n    <\/p>\r\n\r\n    <h2>Produit endommag\u00e9 \u00e0 la livraison<\/h2>\r\n    <p>\r\n        Si votre colis arrive endommag\u00e9, vous devez imp\u00e9rativement \u00e9mettre des r\u00e9serves aupr\u00e8s du transporteur et nous contacter sous 48h avec des photos. Nous organiserons alors un \u00e9change standard \u00e0 nos frais.\r\n    <\/p>\r\n\r\n    <div class=\"jv-footer\">\r\n        <p>\r\n            <strong>Jerome V\u00e9lo<\/strong> \u2014 Expert en mobilit\u00e9 \u00e9lectrique, fitness et mat\u00e9riel de jardin.<br>\r\n            \u00a9 2026 Jerome V\u00e9lo \u2014 Boutique 100% digitale bas\u00e9e en France.\r\n        <\/p>\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AVANTAGE CLIENT : 30 JOURS Politique de retour &#038; remboursement Chez Jerome V\u00e9lo, nous nous engageons sur la qualit\u00e9 de notre mat\u00e9riel. Que vous ayez command\u00e9 un v\u00e9lo \u00e9lectrique, un \u00e9quipement de fitness ou une machine de motoculture, nous proposons une politique de retour simplifi\u00e9e pour vous permettre d&rsquo;acheter en toute s\u00e9r\u00e9nit\u00e9. D\u00e9lai de r\u00e9tractation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-51325","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour | Jerome V\u00e9lo - Retours &amp; remboursements<\/title>\n<meta name=\"description\" content=\"Retours gratuits sous 30 jours et remboursement sous 14 jours chez Jerome V\u00e9lo pour les v\u00e9los \u00e9lectriques, VTT, accessoires v\u00e9lo et \u00e9quipements sportifs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jeromevelo.fr\/en\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour | Jerome V\u00e9lo - 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